Customer Support Portal.

Holiday Notice

Our customer support department is based in the UK, where there is a public holiday on the 25th of May. Over this period, we anticipate reduced responsiveness to email support requests. Emails and telephone calls from customers who have a current Enterprise Support contract will be responded to within the SLA.


Solarflare has multiple ways for you to interact and get the answers you need quickly. A variety of resources are provided to help you find the information you need at your fingertips. Depending upon your user profile, you’ll be able to access support tools, documentation, activation key downloads, access the partner portal and more.

If you are a Solarflare Customer and have not yet registered for an account and would like to do so, please Select Login (above, right) and then Register (bottom left).


Select the Drivers and Software from the menu above in order to download networking drivers, documentation, utilities and user guides. Select Solarflare to download Solarflare information or select the appropriate OEM menu option for OEM-validated downloads.

For OEM validated networking drivers, documentation and other utilities, select the appropriate OEM menu from the Drivers and Software menu (above).

To Raise A Support Ticket

Please send an e-mail to our Customer Support team at This e-mail address is being protected from spambots. You need JavaScript enabled to view it and include as much detail as you can (for example, Onload users might attach the output from "onload_stackdump lots" and Windows users might attach the output from the Start Menu item Solarflare Network Adapters > System Information Report).

Please note: if we have not received an e-mail from you before, you will need to complete the registration process to allow the ticket to be opened.

Support Availability

Our Support department is in the UK and normally handles support tickets from Monday to Friday, 9am to 6pm (UK time). If you have a current EnterpriseOnload Support Contract, and this is an urgent issue, please phone your dedicated support number.

Please note: we offer telephone support for cases that are covered by an appropriate and valid Support Contract. To purchase a Support Contract, please contact a Solarflare authorized reseller or e-mail us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .