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Solarflare Communications Support Site

Welcome to Solarflare's download and support site.


Please note: Our Customer Support department is based in the UK, where there are public holidays for Easter on Friday 18th April and Monday 21st April. Over this period, we anticipate reduced responsiveness to email support requests. If you have a current Enterprise Support contract and require urgent support please phone your dedicated support number which will be continuously monitored per your support SLA.


  • For OEM validated networking drivers, documentation and other utilities, select the appropriate OEM menu on the left.
  • For the latest Solarflare networking drivers, documentation and other utilities, select the "Downloads" menu.
  • Registered customers can login to this site to download the latest OpenOnload user manual.
  • To download OpenOnload releases please visit www.openonload.org.

If you are a Solarflare customer and do not have a login to this site, please select "Register" to create an account. Your new login will allow access to support material, including the OpenOnload manual. Your new account will also be registered with our Customer Support team.

To Raise A Support Ticket

Please send an e-mail to our Customer Support team at This e-mail address is being protected from spambots. You need JavaScript enabled to view it and include as much detail as you can (for example, Onload users might attach the output from "onload_stackdump lots" and Windows users might attach the output from the Start Menu item Solarflare Network Adapters > System Information Report).

Please note: if we have not received an e-mail from you before, you will need to complete a short registration process to allow the ticket to be opened.

Support Availability

Our Support department is in the UK and normally handles support tickets from Monday to Friday, 9am to 6pm (UK time). If you have a current EnterpriseOnload Support Contract, and this is an urgent issue, please phone your dedicated support number.

Please note: we offer telephone support for cases that are covered by an appropriate and valid Support Contract. To purchase a Support Contract, please contact an authorized reseller or e-mail us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Partners

Please login via the partner site: https://partner.solarflare.com or click the "Partners" menu item at the top of this page.